Contact information

We'd love to hear from you!

Whether you have a question about our products, need help with an order, or simply want to learn more about Flameless Decor, we're here to help.

Customer Support

Email: support@flamelessdecor.com

We strive to respond to all inquiries within one business day.

Live Chat

Need a quick answer? Use the live chat icon in the bottom-right corner of our website. Our AI assistant is available 24/7 to answer common questions, and if additional assistance is needed, we'll respond as soon as possible during business hours.

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (Central Time)

Closed on weekends and major holidays.

Frequently Asked Questions

Many common questions about shipping, product compatibility, installation, and returns can be found on our Frequently Asked Questions page.

Before You Contact Us

To help us assist you as quickly as possible, please include:

Your name
Your order number (if applicable)
A brief description of your question or concern
Photos, if you're contacting us about a damaged item